Shipping Info

SHIPPING POLICIES

SHIPPING WITHIN TORONTO/GTA

We have special flat shipping rates within toronto and the GTA usually ranging between $15 - $25 on small to medium sized orders. Send us an email to inquire whether your shipping address can qualify for our special shipping rate!

WHERE DO WE SHIP OUR PRODUCTS?

We can ship across the US and Canada via our preferred freight partner. For deliveries outside of these regions, please contact us directly at sales@nextgendisplays.ca to inquire about shipping rates.

HOW LONG DOES SHIPPING TAKE?

You will find turnaround time for our items on the product page in the product description. 

COURIER OR PARCEL SERVICE:

Depending on where your shipping destination is, will affect how long shipping takes. Within the GTA on smaller items you can expect your items to be delivered in 1-2 business days. To the rest of Ontario and Montreal you can expect shipping to take 2-3 business days. Any items that are being shipped to Eastern or Western Canada should take 4-5 business days.

FREIGHT SERVICE:

Large items that need to be shipped, require freight shipping. Depending on where you are located, freight shipping can take anywhere between 3 - 7 days. Large orders and remote delivery locations may experience a longer shipping period. 

SHIPPING LARGE ITEMS

We recommend that all large items be picked up in store. If this is not possible we can ship these items through a freight service. Freight shipping rates are subject to change without notice based on the weight and dimensions of shipment, date of shipment, time , availability and if delivery is too a residential area or a commercial shipping dock.

 

RESIDENTIAL DELIVERY

 If you are using a residential delivery, it is your responsibility to meet the delivery truck at the delivery location. Failure to meet the truck will result in additional charges for re-delivery, storage or return shipment. Any charges received from a missed or failed delivery will be passed on to the custom at cost. 

DAMAGE

Any damage that occurs after the shipment is delivered is the responsibility of the customer.

Damage claims through shipping must be reported within 24 hours of receipt in order to process a proper claim. Please be certain to look for any possible damages prior to signing for the delivery. If any damage is suspected, please note the details on the carrier's Proof of Deliver (POD) or Delivery Receipt before the truck driver leaves. 

Take pictures of any damage to the crate or packaging materials. Please send us up to 3  photos, including one photo of the box that the item was shipped to info@nextgendisplays.ca. Make sure to keep all original packaging material

We will do our very best to promptly arrange a replacement if a claim approved and is reported in this time period.To complete your replacement, we require a receipt or proof of purchase.

Please do not send your purchase back to Nextgen Displays LTD without first contacting our customer support and have the approval to send the item back.

Customer requesting full refund for damage goods will not be given a refund until the damage claim is settled with the carrier. This process can take anywhere up to 90 days for the carrier to resolve the claim.

SHIPPING RATES PER SKID

If your item is too large for a box, it will need to be shipped on a freight. Below is a table of previous average shipping rates of one 4'x4' skid, unless otherwise stated as 4'x8', to various States and Provinces. *Please note that these are only past skid shipping rates. Shipping rates will vary depending on the date of shipment, location, delivery to residential or dock to dock shipping, and how many skids you will need.

Location by Province or State Skid Size Estimate  (CAD)
 Baltimore, Maryland, USA (4'x4') $359 - $459
 Randallstown, Maryland, USA  (4'x8') $650 - $750
 Regina, Saskatchewan, CA (4'x4') $369 - $469
Saskatoon, Saskatchewan, CA (4'x4') $240 - $340
 Dearborn, Michigan, USA  (4'x8') $700 - $800
 Ottawa, CA (4'x4') $359 - $459
 Laval, Quebec, CA (4'x4') $390 - $490
 San Antonio, Texas, USA  (4'x8') $739 - $839
 Calgary, CA  (4'x8') $475 - $575
 Windsor, Ontario, CA (4'x4') $275 - $375
 British Columbia, CA (4'x4') $490 - $590
Vancouver, British Columbia, CA  (4'x8') $750 - $850
Nova Scotia, CA (4'x4') $300 - $400

 

*A skid is a 4'x4' pallet that is used for large freight shipments. Your shipping rate will depend on how many skids you need and not how much the items may weigh.

OTHER FEES

Fee Description  Fee Amount (CAD)
Residential Delivery $100 - $225